13 August 2021

Director of Resident and Business Services

At Lewisham we put our residents at the heart of everything we do.

As a Borough of Sanctuary we have a history of welcoming migrants and refugees, which reflects our values of fairness and equality, and are totally committed to providing every Lewisham resident with excellent standards of customer service.

It is important that we leave no one behind in the digitalisation of our services. We are ambitious to reinstate our reputation as an exemplar council in how we engage with all of our residents and businesses. We are looking for a new Director to take on this broad role who will not only deliver outstanding customer and benefits services, but will ensure our revenue collection rates are once again the best in London.

This interesting brief also includes responsibility for our Registration Service, Passenger Services, Corporate Complaints and Emergency Planning and so a passion for resident facing services, including those serving some of our most vulnerable residents is key. Business Continuity, Health and Safety and Facilities Management complete the portfolio.

We are looking for our new Director to provide inspirational leadership to the service, a determination to deliver outstanding services across this wide brief and to live Lewisham’s values. We are interested in considering candidates from a range of backgrounds who can demonstrate exceptional leadership of customer facing services.
To find out more about what makes us different please visit or contact our recruitment partner at Starfish Search, Penny Ransley on 07549 233685.

Closing date: 13th August 2021

Lewisham Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We particularly welcome applications from candidates with protected characteristics.


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