22 January 2021

Knowledge Manager

Based from any of our UK offices 

Team Overview

The role of the Governance and Accountability team is to ensure that all Ofcom’s work is compliant by design, through procedures which comply with the law and are consistently applied. Our Accountability functions include:

- Records management
- Undertaking statutory requirements on behalf of Ofcom in relation to GDPR/Data Protection and the Public Records Act
- Dealing with all Freedom of Information requests received across Ofcom
- Maintaining and publicising the whistleblowing and gifts and hospitality registers
- Consideration of conduct complaints to the Corporation Secretary
- Ofcom’s non-executive recruitment and consideration of potential conflicts of interest
- The provision of an executive policy and research team to support the work of the Communications Consumer Panel

The Governance function, amongst other matters, is responsible for Ofcom’s governance arrangements, including advising on governance requirements and governance best practice and the management and smooth running of Ofcom Boards, Committees and Panels.

Purpose of the Role

To manage Ofcom’s existing e-library and develop effective working arrangements, practices and procedures to maximise the benefit of the knowledge the e-library currently holds and expand its future potential.

To manage Ofcom’s small hard-copy library and advise on its role in the organisation in future.

To take the lead in developing and implementing a knowledge management strategy within Ofcom, to enable us to better exploit our knowledge assets. To use best-practice knowledge management standards, methods and processes to enable a consistent approach across the organisation and maximise colleagues’ awareness and use.

To engage with subject matter experts within Ofcom, including colleagues in the Data Policy Hub, Records Management and Market Intelligence, to identify opportunities for knowledge sharing and dissemination.

To assist the Accountability team, as necessary, to ensure Ofcom’s information is retained in accordance with the Information Asset Register and The National Archives standards.

Requirements of the Role

- Working within the Governance and Accountability team to liaise with the Market Intelligence team and other key teams within Ofcom to improve knowledge capture and curation across Ofcom
- Ensuring that the organisation can identify its key and high-value knowledge assets and manage them in an effective way, in compliance with DPA and GDPR
- Creating, updating and delivering knowledge management related training for the organisation and work with the People and Transformation team to ensure delivery of a framework of skills to all areas of the business to support good knowledge sharing and best practice
- Conducting knowledge audits and gap analyses of existing knowledge repositories
- Working with ICT and Communications team colleagues to embed best practice knowledge management processes and systems within Ofcom’s existing and planned SharePoint and intranet platforms
- Leading the knowledge management initiatives in Ofcom to improve knowledge sharing and improve the ways in which existing technologies are used to share knowledge; inspire knowledge creators and managers across the organisation to support KM principles
- Assessing the effectiveness of the new knowledge management initiatives and their organisational benefits

Skills, knowledge and experience

- A qualification in knowledge management at degree or postgraduate level encompassing the management of digital resources
- Previous experience in a knowledge management role in an organisation in the private, the voluntary/not for profit sectors, government or public services
- Experience with SharePoint, other knowledge and repository management tools, intranets/portals, collaborative and social media tools
- Awareness of knowledge management theory and organisational benefits
- Awareness of data protection and FOI legislation
- Awareness of good records management principles
- Excellent verbal and written communication skills
- Collaborative team player


- Project and programme management, including the delivery of multiple, concurrent activities
- An ability to work across organisational boundaries with policy professionals, technologists, data specialists and lawyers to understand their information needs and translate these requirements into workable solutions
- The ability to communicate knowledge management concepts, both written and orally, across organisational and technical boundaries, including to senior colleagues and non-technical audiences
- Strong interpersonal skills and evidence of ability to interact effectively with, and influence, a range of internal and external stakeholders

Diversity and Inclusion
Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 


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