17 January 2021
£49,940 plus

Principal Policy Manager

Flexible within England & Wales
Job reference: 000871
Location: Flexible within England & Wales
Salary: £49,940 plus £3,520 London allowance (if applicable)
Employment type: Permanent
Department: Policy Team
Hours per week: 36.25
Interview date: 14-18 December
Contract Duration: Not specified

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for an outstanding person to recruit for the position of Principal Policy Manager in the Consumer and Public Services team. The team tackles people's practical problems by influencing policy change. In recent years, we’ve done this by:

Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £1bn
Persuade regulators to introduce a cap on certain high cost credit products which have reduced bills by £60m
Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. You'll work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.


We strongly recommend that you do not provide your bank account details when applying for a job. If you see a vacancy on LGBT Media requesting bank account details please email

Job Alerts